QUESTIONS : firstname.lastname@example.org
What is this store's return and exchange policy ?
We currently do not accept returns/refunds. We allow exchanges within one week from the date the tracking number says it was delivered. Customer must email us an exchange request within one week. When we receive and approve the request, we will email more details regarding the exchange. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance items are final sale, no exceptions.
Do you ship worldwide ?
Yes we do! There is a flat rate charge for standard shipping and heavy goods shipping.
How long will it take to receive my order?
Domestic orders are processed within 1-3 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-3 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-3 weeks depending on your location and efficiency of your local post office.
My package has been lost . What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost. Once your package leaves our premise we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim.